Through our work for clients we have a great deal off interaction with public service organisations (IRD, ACC, Immigration and Courts). While at times, these interactions go smoothly there are occasions where we find fundamental operational issues that impact on the quality of services provided by these organisations (e.g. IRD not accepting email communication). Often these issues are, in our view simple to fix yet we consistently find that bureaucracy and poor service ethics in these organisations hinders timely fixes.

Such issues impact significantly on the productivity and performance of the public service which in turn flows through to all taxpayers who carry the cost.

And while we would much prefer to donate to other charitable causes, we really can’t stand by and watch thousands of tax payer dollars being wasted. So for our societal contribution we will continue to donate our time in raising awareness and seeking solutions for better public services.

IRD operational issues

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