IRD has now fixed all the problems with its policy for communicating with stakeholders by email.

The official policy is at http://www.ird.govt.nz/taxagents/working/comms-email/.

However that document doesn’t identify some other improvements identified in an internal IRD memorandum (I have a copy).

To summarise:

  • A customer, agent or nominated person can give permission by telephone
  • Subject lines should be meaningful
  • IRD will reply to an email without deleting the original ‘string’
  • Confidential material in an attachment can have an agreed password, but no zipping or ‘encryption’
  • Working spreadsheets or other documents can be emailed if they make it easier for a case to progress (which of course it always will)
  • IRD staff best practice recommends turning on ‘read receipts’ ,and where appropriate “out of office” messages (and we should extend the same courtesy
  • All my earlier grumpy articles can now fade into history

Now to get IRD to stop blocking caller ID…..