This article follows our article published on 10 March in respect of IRD email policy.
IRD’s policy, in respect of staff sharing spreadsheets with stakeholders, doesn’t contain much guidance. We suggest a number of simple improvements to support “Better Public Services”.
After years of lobbying IRD Service Delivery has finally published a policy in respect of how staff will interact with stakeholders via email.
At time of writing the policy is buried in the tax agents section of IRD’s website but applies to all stakeholders and all service delivery including investigations, debt management and customer service.
IRD now (March 2016) officially allows use of email but puts various barriers in the way. IRD also says that sometimes telephone or snail mail maybe more appropriate than email. We say “come on IRD, get with the 21st century!” Read on “IRD’s clients have good reason for preferring email”